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      Lusha Systems

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      Customer Support Specialist Interview

      8 Jun 2025
      Anonymous interview candidate
      Tel Aviv
      No offer
      Neutral experience
      Average interview

      Application

      I applied through other source. I interviewed at Lusha Systems (Tel Aviv) in Apr 2025

      Interview

      - HR screening & senior member interview went great. They were pleasant & professional. - Office assignment: A. They bring you to the office only so you won't use AI to answer customers' email questions. ("open book", you have their help center and other resources open on other tabs). B. It's on a Mac (which Im not familiar with), it took all my mental energy to manage keyboard and mouse behaviour on the expense of fully explaining my thought process to replies I'm asked to write for those emails (I passed anyway). C. It's not technically difficult if you can structure replies, show empathy, and you know how to deal with API HTTP status codes like 500, 403, etc. - Hiring manager interview: professional. Didn't pass, HR called two days later saying they moved forward with other candidates since I didn't have enough "global experience", which they knew before we began the process, making this while thing feel like it's a dumb miss-alignment on something else, but idk. Great people regardless, had very pleasant conversations with the team throughout the process.

      Interview questions [1]

      Question 1

      Described above on the interview process.
      Answer question
      avatar
      Lusha Systems response
      11mo
      Thanks for the detailed feedback 🙏 Glad to hear the interviews felt professional. You’re right, the office setup shouldn’t get in the way of showing your thinking, and we accept that feedback for future processes. As for the “global experience” callout, we hear you. That should’ve been clearer earlier in the process. Appreciate your time and honesty, and wishing you the best in what’s next.

      Other Customer Support Specialist interview reviews for Lusha Systems

      Customer Support Specialist Interview

      17 Mar 2025
      Anonymous interview candidate
      Tel Aviv-Yafo
      No offer
      Negative experience
      Easy interview

      Application

      I interviewed at Lusha Systems (Tel Aviv-Yafo)

      Interview

      While I had great rapport with most interviewers and felt the process was going well, my final interview with the direct manager felt different in tone. Unfortunately, despite a smooth assignment and positive discussions up to that point, I was not selected. The process itself was well-structured but felt unnecessarily long.

      Interview questions [1]

      Question 1

      The assignment was real emails received from customers
      Answer question

      Customer Support Specialist Interview

      4 Feb 2025
      Anonymous interview candidate
      Tel Aviv-Yafo
      No offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 1 week. I interviewed at Lusha Systems (Tel Aviv-Yafo) in Jan 2025

      Interview

      The hiring process was phenomenal, the staff is very kind and responsive. Special thanks for Benjamin, Shir and Ella. My technical skills set wasn't suited for this position but I was impress with the professional process from start to finish.

      Interview questions [1]

      Question 1

      Tell us about yourself, asking about my professinoal background. Onsite test is pretty difficult, technical expertise needed.
      Answer question

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