Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Lloyds Banking Group

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Lloyds Banking Group reviews | Lloyds Banking Group jobs | Lloyds Banking Group salaries | Lloyds Banking Group benefits | Lloyds Banking Group conversations
      Lloyds Banking Group interviewsLloyds Banking Group Customer Service interviewsLloyds Banking Group interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Service Interview

      31 Jan 2025
      Anonymous employee
      Dundee, Scotland
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Lloyds Banking Group (Dundee, Scotland) in Aug 2023

      Interview

      We had two stages, the first stage was an online assessment and then an interview round which lasted for an hour. The questions asked where based off empathy, customer service and team collaboration. When answering questions the STAR method is the most preferred

      Interview questions [1]

      Question 1

      Could you outline an example of when you trusted someone else to complete a task on your behalf?
      Answer question

      Other Customer Service interview reviews for Lloyds Banking Group

      Customer Service Interview

      22 May 2026
      Anonymous employee
      Edinburgh, Scotland
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Lloyds Banking Group (Edinburgh, Scotland)

      Interview

      Ask you questions on experience so far and what makes you a good candidate for the role, they also provide training but you need to align to the values trust sustainability and boldness

      Interview questions [1]

      Question 1

      Past experiences and what I’m currently doing
      1 Answer
      1

      Customer Service Interview

      27 Oct 2024
      Anonymous interview candidate
      Declined offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Lloyds Banking Group

      Interview

      Was 2 stages telephone and face to face with team leaders. They were asking questions very quick and I didn’t understand. They were writing as I spoke. Didn’t really seem interested in my answers

      Interview questions [1]

      Question 1

      Why do you want to work here
      Answer question

      Customer Service Interview

      8 Aug 2024
      Anonymous interview candidate
      Warwick, West Midlands, England
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Lloyds Banking Group (Warwick, West Midlands, England) in Jul 2024

      Interview

      The interview process was fast after the application got an email after a few days to write an online test and after days got an interview invite but it looked like they already had a candidate in mind they also gave feedback fast

      Interview questions [1]

      Question 1

      1. About core values boldness, trust, inclusivity etc 2. what do you do for fun 3. Role play where they are customers and they tell you to greet them like a customer service personnel
      Answer question

      Top companies for "Compensation and Benefits" near you

      avatar
      Standard Chartered Bank
      3.5★Compensation and benefits
      avatar
      HSBC
      3.7★Compensation and benefits
      avatar
      SBI
      3.7★Compensation and benefits
      avatar
      Bank of America
      3.8★Compensation and benefits