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      Lloyds Banking Group

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      Customer Service Advisor (Part-time) Interview

      4 Aug 2016
      Anonymous interview candidate
      Edinburgh, Scotland
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Lloyds Banking Group (Edinburgh, Scotland) in Aug 2016

      Interview

      Application form completed online and short multiple choice assessment. Received an email next day after application submitted asking me to book telephone interview via a link but there were no available slots. However, also received a phone call that day to book interview and was given a time the following day. Call received on time for the interview - interview part lasted about 30 mins. Interviewer explained what the format would be - general questions about me (really just interested in what you know about the company and the job you have applied for) and 4 competency based questions. Pretty standard questions but Interviewer seemed to be reading a script as followup questions asked had already been answered in my reply. Also, not really interested in what you did, or why, just wanted to get to the point of the result, so don't waste time with explaining situations or methods used. Interrupted/ hurried to finish answer. Kept on hold for 10 mins after the interview finished, to be told I'd get an email if successful or not which arrived the next day. If successful the next stage is visit to call-centre (assessment centre day).

      Interview questions [1]

      Question 1

      tell me about a time you had to make a prompt decision for a customer
      Answer question