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      Account Executive Interview

      2 Nov 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Lightspeed

      Interview

      3 rounds: initial screen with recruiter, first panel interview, and finally, a second panel interview which includes a mock 15 minute discovery which they call a demo. First of all, I found the recruiter I dealt with to be unprofessional and inexperienced. She was late to the initial call and did not apologize. Throughout the process, she gave me conflicting information, did not want to give me time to prepare between the rounds, there was literally no feedback at any point of the 3 week process and was slow to respond. She really made the process feel inauthentic, confusing and rushed. I had no issues with the 2nd panel interview and advanced quickly. However, when I reached the 3rd and final interview, I found the expectation and format to be a bit silly. They expect you to conduct a thorough discovery in 15 minutes, their instructions were "use what you can find on the Internet." Despite investing the time to understand the company better, the role play was odd, and was really centred on price objection. The 2 managers on the panel kept giving conflicting answers to my questions. They did not agree with each other at all, and I could tell their styles were quite different. The 3rd manager on the panel was based in the US, spoke only one time, and didn't seem to have a clue of what was going on, other than she was a director. Why was she there? No idea. I don't think she even knew. Usually it takes a series of meetings or at least longer than 15 mins to uncover all these nuances/prospect pain/opp for upsell etc but they expected it all to be done in 15 mins. I also found them vague when answering specific questions of the sales cycle and neither of them could give me the same description of the D2D there. Their explanation of how a rep would hit OTE was also vague. After the role play, they ask very basic (and cliche) situational questions. To get an offer here, I really think you need to either come from the industry itself (POS/Retail) or have worked with one of their competitors. Don't waste your time.

      Interview questions [1]

      Question 1

      How do you handle a difficult customer?
      Answer question
      2
      avatar
      Lightspeed response
      3y
      Hi there, Thank you for taking the time to provide this review. We’re sorry to hear your experience was not 100% positive, as candidate experience is important to us. We’re disappointed to hear that you didn’t have a positive candidate experience. We’ve taken the time to review your feedback and we agree that your Lightspeed Talent Partner and hiring managers(s) should have been more engaging around feedback, next steps, clarity to the responses to your questions, etc. We are always looking to improve our candidate assessments to ensure they are aligned with the work you’ll be performing in the role. Time constraints are always a challenging factor in interview assessments like the one you discussed. We are always looking for ways to improve our interview process and candidate experiences, which is why this feedback is super important to us. We would still like to encourage you to apply to more roles in the future as we’re sure you would be an amazing fit in the organization! Lightspeed Talent Acquisition Team

      Other Account Executive interview reviews for Lightspeed

      Account Executive Interview

      8 Jun 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Lightspeed

      Interview

      Swift and efficient interview process. Every stage was clear and straight forward with a fast response time afterword. Every person I spoke to seemed to want to learn about me and my fit, but also seemed to enjoy their position which painted the company in a warm light.

      Interview questions [1]

      Question 1

      Basic competency questions. If you've worked a similar position you wouldn't struggle with the questions being asked.
      Answer question

      Account Executive Interview

      28 May 2026
      Anonymous interview candidate
      Ghent
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Lightspeed (Ghent)

      Interview

      Meerdere rondes. Goede verkennende rondes en dan een case oplossen gebaseerd op je rol. Je spreekt met collegas en managers. Al bij al ook een duidelijk beeld van wat je gaat doen.

      Account Executive Interview

      23 Jul 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Lightspeed in Jul 2025

      Interview

      The interview process at Lightspeed was every salesperson's dream. Recruiter screen to final interview was fast, without long delays between interviews, and efficient, without unnecessary steps. The primary recruiter, Kim, was very easy to talk to, transparent throughout the process, and quick to follow up after each interview.

      Interview questions [1]

      Question 1

      Initial recruiter screen, followed by a case study/mock discovery call, and finished with direct manager interview
      Answer question