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      Customer Service Representative (CSR) Interview

      18 Feb 2021
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at LifeWorks (Toronto, ON)

      Interview

      Highly organized recruitment process. All steps are clearly laid out and information passed on in a timely manner. I was informed prior as to whom I'd be interviewing with which helped prepare for the interview

      Interview questions [1]

      Question 1

      They ask you to role play on the spot with a given scenario
      Answer question

      Other Customer Service Representative (CSR) interview reviews for LifeWorks

      Customer Service Representative Interview

      22 Nov 2025
      Anonymous employee
      Vancouver, BC
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at LifeWorks (Vancouver, BC)

      Interview

      it was a phone interview from hr and asked lots of questions regarding your resume. lasted around 20 minutes. then the second interview with customer service team lead, which included some customer service skill questions.

      Interview questions [1]

      Question 1

      what would you do if someone in stress ask for help over the phone
      Answer question

      Customer Service Representative Interview

      23 Aug 2019
      Anonymous employee
      London, ON
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 3 days. I interviewed at LifeWorks (London, ON) in Aug 2019

      Interview

      Transparent but positive image of company. I appreciated the amount of information provided during the interview as I was interviewing them as a company as well as the role on whether it was well suited to me as well.

      Interview questions [1]

      Question 1

      Difficult situation with a superior and how I handled it
      Answer question