I applied online. The process took 3 weeks. I interviewed at Liberty Mutual Insurance (Portland, OR) in Jul 2015
Interview
Did a phone interview with someone from HR in Columbus, OH, then was set up for an in person interview at the office locally. I met with 2 managers and the interview lasted about 45 minutes. I felt really comfortable, answered everything easily, felt great about it. After the interview, I began receiving emails from Liberty Mutual to review someone who DID NOT interview me. I thought this was odd.
Interview questions [1]
Question 1
Tell me about a time when you couldn't make a customer happy.
I applied online. The process took 2 weeks. I interviewed at Liberty Mutual Insurance (Indianapolis, IN) in Jan 2025
Interview
Pretty good interview with basic questions. About 20 minutes long on the phone. They will also go over the job description with you which will take most of the time.
I applied online. I interviewed at Liberty Mutual Insurance (Suwanee, GA) in May 2024
Interview
I was screened by a Liberty recruiter and then had an in-person interview with two managers. One was a large man who appeared to be in a lot of pain. The other was a short bald man with a high pitched voice.
Interview questions [1]
Question 1
Tell me about a time when you had to make a difficult decision with little information?
I interviewed at Liberty Mutual Insurance (Atlanta, GA)
Interview
Pretty straightforward, asked questions regarding work from home experience and conflict resolution. Only one interview was required and I was contacted within a few days regarding the job offer. Be prepared to study for certification for insurance. It's a requirement after training to pass the exam in order to keep the job.
Interview questions [1]
Question 1
Tell us about a time you dealt with a difficult customer and how did you resolve the customer's concern?