I applied online. The process took 1 week. I interviewed at Liberty Mutual Insurance (Tampa, FL) in Mar 2015
Interview
Applied online and did the usual online testing. Received an email to set up a phone interview a couple of weeks later. The Recruiting Coordinator who set it up told me to email her if the Recruiter is over 15 minutes late calling me after the schedule appointment time.
Well, the recruiter ended up being over 30 minutes late calling me and left a voicemail to call her back, (in an obvious irritated tone). She did not even apologize for being late. (I was doing something else at the time and could not take the call since this was over a half hour later).
I had emailed the Coordinator at exactly 15 minutes. She got back to me 3 hours later and apologized. She would reschedule the phone interview with the recruiter. I never heard back from anybody.
6
Other Customer Service Representative interview reviews for Liberty Mutual Insurance
I applied online. I interviewed at Liberty Mutual Insurance
Interview
The 1st interview was a phone interview with an Indian woman who sounded like she didn't want to be there and I could barely understand what she was asking me. There was multiple times I asked her to repeat herself 3-4 times and still couldn't understand her so just answered what I thought she was asking. What a disaster. I asked tough questions because I knew this was a micromanaged, typical call center torture job. she of course confirmed a high turnover. This is the 1st writing on the wall, wont be applying here anymore.
I interviewed at Liberty Mutual Insurance (Spokane, WA) in Nov 2025
Interview
Had an interview for the initial phone screening about a week ago. The HR person was ten minutes late to the call, no explanation or apology. Did not come across in anyway like she was interested in knowing about me or my qualifications. Completely blunt, no warmth or soft skills applied whatsoever. Job was advertised with a salary range- she stated there was a solid number and they would not move from it. I declined and that was that. I would rate this as one of the worst intro's to a company I've had in 25 yrs in the industry.
Interview questions [1]
Question 1
They didn't really ask me anything pertaining to my experience or wanting the job. They did want to know why I wanted to work for Liberty Mutual. When I answered she then asked again, yes but why do you want to work here? I re explained and she asked again- At that point I told her I have no affinity for Liberty Mutual, the job aligns with my skill set. Not a great experience.
I interviewed at Liberty Mutual Insurance (Charlotte, NC)
Interview
Very well the management team was awesome . Not difficult. It was a 2 manager interview . They allowed me to interview and it was not overwhelming . The process was smooth.