Liberty Mutual Insurance Associate Customer Service Representative interview questions

Initially went online and applied through the company's website. Took the assessment through the online application. The assessment consisted of 4 total parts. 1. A customer service virtual scenario where you listen to customers and pick the best responses whilst documenting notes/info. 2. A typing test 3. A definitions test (EX: Amy spoke very ELOQUENTLY during her presentation. Then the multiple choice answers will allow you to pick the best simplified version of the sentence/term to test your understanding) 4. A basic math scenario test (EX: David gets paid $2500 for this upcoming paycheck. He is expecting a fourth of this to be put in savings until his next check. How much will he save?) Once finished (assuming you passed) a recruiter will email you for a phone interview. You will basically go over your resume/experience in detail (if you have high volume call center experience with metrics, play up to this) and be asked one or two STAR questions. This is also where you will find out about the pay and what's required to obtain the max salary for the position (which is typically to be already licensed with prior experience or obtaining your license before the unlicensed training class-if you are a go getter this company is right for you). If you get the green light you will be scheduled to have between 1-3 interviews (same day/different days just depends on the center location and time of the year) where you will answer more STAR questions (be prepared for at least 10 scenarios). Afterwards you will either get a call from the recruiter with an offer or receive the Jane/John Doe email saying "We loved meeting you blah blah blah but we will be moving forward with other candidates". Good luck to anyone applying!

Was taken in a room and explained about the position and company. Then 2 managers came in wanted me to explain my resume as it related to the position. Was then given a scenario sheet to read and rate my response 1-3. 1 being the one you'd most likely pick, 3 being the least likely then was asked behavioral questions. Etc really didnt care for the experience. Was sent a generic email saying they were going on with other candidates who matched the skills. I think i dodged a bullet working for this company. God has better in store for me so its a relief.