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      Level

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      Support Specialist Interview

      7 Dec 2022
      Anonymous interview candidate
      New York, NY

      Other Support Specialist interview reviews for Level

      Support Specialist Interview

      17 Jun 2024
      Anonymous interview candidate
      New York, NY
      Declined offer
      Declined offer
      Positive experience

      Application

      I applied online. The process took 3 weeks. I interviewed at Level (New York, NY) in Nov 2022

      Interview

      Great interview process. Initial HR screen, met with hiring manager, completed a quick assignment, had a peer screen with three potential colleagues. All done virtually. Feedback compiled and presented with offer in the most amazing way. Took three weeks from application to offer.

      Interview questions [1]

      Question 1

      how would you handle an upset customer
      Answer question
      Positive experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at Level (New York, NY) in Dec 2021

      Interview

      There was the initial call with a recruiter. Then the actual first part of the interview was 30 mins long, then the second interview consisted of 4 separate segments with about 8 different people for a total of 1.5 hours.

      Interview questions [1]

      Question 1

      What are your de-escalation techniques when dealing with upset customers?
      Answer question