Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      KnowBe4

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: KnowBe4 reviews | KnowBe4 jobs | KnowBe4 salaries | KnowBe4 benefits
      KnowBe4 interviewsKnowBe4 Customer Success Manager interviewsKnowBe4 interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Success Manager Interview

      22 Aug 2022
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at KnowBe4 in Jun 2022

      Interview

      Phone screen after making it through the application stage. I did appreciate that they did not make me retype everything from my resume into their online application, as most online applications make you do even though you also upload your resume. The phone screen went well, and I was called shortly thereafter for a second interview. They told me I needed to take a personality test before my second interview (Zoom) and also fill out a comprehensive application. So much for feeling grateful to avoid retyping my resume! But at least I knew I was farther along at this point, so it didn't feel like as much of a waste of time like it does normally. I balked at the personality test. The recruiter said it has no bearing on my application but that it had to be taken before the next interview. Oh, and it would take me about 45 minutes to complete. When I found out that the CEO is a devout Scientologist, the personality test suddenly made a lot more sense. I never personally saw any sign that the people who work there would try to push Scientology on me, but I was unsettled enough to take myself out of the running for the position. I could be letting my imagination run away from me because the recruiter was nothing but kind to me. I guess it just depends on how much information you're comfortable sharing with a company before there is any guarantee of employment. There was at least another round in the interview process after the second interview, so it just wasn't for me.

      Interview questions [1]

      Question 1

      How does your experience transfer to this position?
      Answer question
      1
      avatar
      KnowBe4 response
      3y
      We appreciate you taking the time to share your experience interviewing for the customer success manager position. The cultural assessment is a standard part of our interview process. This assessment helps us to measure many factors such as logical problem solving, adaptability, and responsiveness; this assessment has no affiliation with any religion. In fact, we have a ‘No Religion and No Politics policy,’ that we adhere to at KnowBe4. While everyone is free to practice their own beliefs outside of work, they are not discussed during business hours and in no way impact our company culture. However, we do understand that not every position and company will be a fit for every applicant. We wish you the very best in your job search!

      Other Customer Success Manager interview reviews for KnowBe4

      Customer Success Manager Interview

      20 Apr 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at KnowBe4 in Apr 2025

      Interview

      They sent me an IQ test to do which is already BS and should be considered discriminatory at this point. I know I got most of the questions right because I took it with another person and used a calculator. They rejected me anyway. They also sent a very weird personality quiz with awful statements they asked me to rate on a scale like “I am able to love” and “My friends have done well in business”

      Interview questions [1]

      Question 1

      Are you able to love?
      Answer question
      3

      Customer Success Manager Interview

      23 Oct 2024
      Anonymous interview candidate
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at KnowBe4

      Interview

      It was a phone interview and took about 20 minutes. The questions were pretty standard for this job position. Some questions situational others to explain how my past experience relates to the job. I didn't move on to the second round bc the pay is very low and I did not want to commute three days a week to the office for such low pay.

      Interview questions [1]

      Question 1

      What type of onboarding experience did I have?
      Answer question

      Customer Success Manager Interview

      5 Aug 2024
      Anonymous interview candidate
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at KnowBe4

      Interview

      Contacted by a recruiter by email. Emailed back and forth. She was very friendly and easy to schedule a call with. Very basic questions. Salary for the posted job was not noted in their ad so when I let her know what my requirements were she told what the typical annual salary was, which was far below my base.

      Interview questions [1]

      Question 1

      What is your salary requirement?
      Answer question
      1

      Top companies for "Compensation and Benefits" near you

      avatar
      Parsons Corporation
      3.7★Compensation and benefits
      avatar
      Hewlett Packard Enterprise | HPE
      3.6★Compensation and benefits
      avatar
      Concentrix
      3.6★Compensation and benefits
      avatar
      Dell Technologies
      3.5★Compensation and benefits