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      KnowBe4

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      Related searches: KnowBe4 reviews | KnowBe4 jobs | KnowBe4 salaries | KnowBe4 benefits
      KnowBe4 interviewsKnowBe4 Customer Service Manager (CSM) interviewsKnowBe4 interview


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      Customer Service Manager (CSM) Interview

      5 Jan 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 1+ week. I interviewed at KnowBe4 in Oct 2020

      Interview

      I've never interviewed with a company who was so efficient with their process. It moved quickly so there was no waiting around. You will likely know within the first few weeks after the initial interview.

      Interview questions [1]

      Question 1

      How would you handle a difficult customer?
      Answer question

      Other Customer Service Manager (CSM) interview reviews for KnowBe4

      Customer Service Manager (CSM) Interview

      29 Mar 2023
      Anonymous employee
      Clearwater, FL
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at KnowBe4 (Clearwater, FL)

      Interview

      Round 1 - qualifying with recruitment team Round 2 - management team where you'll do a few role-playing scenarios Couple days later you'll get an offer or denial email. All this takes about 2 weeks.

      Interview questions [1]

      Question 1

      What previous experience do you have in a CSM role?
      Answer question
      1

      Customer Service Manager (CSM) Interview

      3 Dec 2021
      Anonymous employee
      Clearwater, FL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at KnowBe4 (Clearwater, FL) in Dec 2021

      Interview

      What an amazing process! I experienced a three step process. The first was a short phone interview that gave me a lot of wonderful information about the company as well as the position that I applied for. I provided information about my professional background and had plenty of opportunities to ask questions. The second portion was a 3 part test conducted online which measured aptitude, IQ as well as personality. The last portion was a Zoom interview with a hiring and department manager. The interview was comfortable and easy going. The staff members were friendly, professional and thorough. Overall this has been a great interview process which demonstrated that this company does in fact have the positive culture that they are so well known for. It is apparent by the hiring process alone that this company cares about creating a cohesive team, is efficient as well as knowledgeable and professional.

      Interview questions [1]

      Question 1

      There was a roll play question.
      Answer question

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