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      John Deere

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      Bilingual Customer Service Representative Interview

      22 Jan 2021
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at John Deere

      Interview

      Phone call for 30 min with the recruiter, then if selected online interview with hiring manager and 1 of the supervisors. Throughout the interview you will answer questions in the STAR format (Situation/Task, Action and Result). It was 1 hour long, which is a lot in my opinion, the hiring manager had to explain every situation by reading a whole paragraph before asking each question !! which is a real waste of time. i didnt have the chance to talk about my experience or my knowledge because i had to talk about specific situations for the STAR method. Except the recruiter, they don't seem having a good experience in interiviewing or hiring specialists, or maybe it is because everything has to be done online now due to covid.

      Interview questions [1]

      Question 1

      The questions were not straight forward, he'd read a long paragraph [1-2 min] then ask the question? which made me confused and lost my focus..
      Answer question