I applied online. The process took 1+ week. I interviewed at JPMorganChase (San Francisco, CA) in Mar 2011
Interview
online application
online test (mathematical & customer service)
background check & drug test
face to face interview - question is mostly customer service (how to handle irritated /rude / egoistic customers) - basically they are checking how good can you kiss
then you go for training or they'll have you behind teller line to watch and learn and then training
Interview questions [2]
Question 1
how would you respond to a customer who looks agitated and wants the transaction done a.s.a.p. ?
The interviewer asks a bunch of situational questions that try to test your critical thinking skills, but it's a challenge especially if you don't have much on the job experience.
Interview questions [1]
Question 1
Tell me about a time when... you had a difficult customer service experience
Straightforward. Calm. Very congenial. Nice people smart and honest. Would definitely consider working here given the caliber of talent. Quantitative questions werent too difficult. Just some math like addition subtraction multiplication division and quadratic equations.
I applied online. The process took 2 weeks. I interviewed at JPMorganChase (Riverside, CA) in Aug 2025
Interview
It was over the phone. They have you chose a time to set your interview and then you wait for your scheduled time and they will call you. It's a pretty quick interview lasted maybe 20 minutes.
Interview questions [1]
Question 1
They will ask you how do you handle a difficult customer and what are the steps you'll take in order to resolve it.
