Thanks so much for taking some time to share your feedback. We're very happy you choose to join our team after completing the interview process. Your feedback will be very helpful to future candidates. While we don't have a pass or fail typing speed that we look for, our Customer Service Representatives should be comfortable in chats with customers so we do typically have a typing test completed during the process. It also sounds like you prepared well for the process so kudos! We try to give interested candidates everything they need to be successful during the interview so it's great that you took advantage of those tools. Our Customer Service Department does run on a 24/7 schedule so while we will always try to find a preferred schedule, sometimes we have to staff to business needs. Again, we appreciate your feedback. You're welcome to email recruiters@inmotionhosting.com with additional feedback, referrals, or to talk about any of our other positions that you're interested in moving to.