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      Icario

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      Client Experience Manager Interview

      4 Jan 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Icario

      Interview

      Applied to an anonymous company posting on Indeed. Met with the recruiter who said the role "indirectly" rolls up to the VP. Said I would hear in 2 weeks if I would move forward to meet with the VP or Sr VP and someone else from the team. Met with the VP 2 weeks later. She mentioned right away that she did not look at my resume yet. I asked if she would be the person I report to and she said no. The role would report to one of her managers (no mention if I would meet them). Moved to the next round and met with Sr VP the following week. Confirmed that this role reports to VP when I asked again. Slightly concerned by the glassdoor reviews and misalignment on the role reports but I make it to the next step to meet with CVC Operating Partner for final interview. He lets me know that they want to move quickly. Met with the final person and asked what day to day involvement he had with the team/role. He says he was asked to help out with phone screens. A month later and at 4 interviews in..?? Seems like the company funding Icario does not trust the decisions of their leadership. After a few days, I follow up with the recruiter to see if I decision has been made and hear back "Our timeline is somewhat in flux as candidates are being considered on a rolling basis" aka we like you but are waiting for someone better. I mention the fast timeline that was mentioned to me by the other interviewers. So many red flags....

      Interview questions [1]

      Question 1

      Tell me about a time you had to deal with a difficult customer. Tell me about a time you had to deal with bad data.
      Answer question
      1
      avatar
      Icario response
      2y
      Thank you for your candid review. We are disappointed to hear you had a negative experience with our Client Experience Manager interview process and sincerely apologize for the frustration our process caused you. Upon the initial launch of the position, we aimed to fill one opening while using the process as an evergreen search for potential future roles. Given the relatively new nature of the team and recent reporting line changes, we understand the challenge in providing clarity on the reporting structure during your interviews. While we aim to move candidates through the process efficiently, the lack of a defined timeline for hiring in evergreen positions can be challenging, and we regret any issues the absence of a clear timeline may have caused. We want to assure you that we take this feedback seriously and will review our procedures to improve communication and transparency. We also want to acknowledge your mention of the support and engagement from CVC. We value our partnerships, and their involvement is an integral part of our commitment to fostering a collaborative and successful work environment. Once again, we apologize for the inconvenience you experienced and appreciate your patience as we work towards enhancing our candidate experience.

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