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      IHG Hotels and Resorts

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      Customer Care Manager Interview

      8 Jun 2016
      Anonymous employee
      Charleston, SC

      Other Customer Care Manager interview reviews for IHG Hotels and Resorts

      Customer Care Manager Interview

      23 Mar 2015
      Anonymous employee
      Charleston, SC
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 5 days. I interviewed at IHG Hotels and Resorts (Charleston, SC) in May 2012

      Interview

      Came in and met with the Team Managers there was a panel interview and role play that we did and the manager played as the guest. We were given a script to use that could help us to navigate through the guest interaction

      Interview questions [1]

      Question 1

      Tell me about a time when you were working under pressure
      Answer question
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at IHG Hotels and Resorts (Charleston, SC) in Apr 2013

      Interview

      A behavioral interview style with a panel of 3-4 managers. They took turns asking questions and then there was a simulated call after being given a structure of the rewards program that I would be working with.

      Interview questions [1]

      Question 1

      Tell me about a time when you did something that did not come out as planned or expected and the results
      Answer question