Customer Service. 1. What is good customer service. S T A R(Situation-Task-Action-Results):1. Describe a situation when when you were able to change a process. Name the process, the Change and results. 2. Describe a time when you were able to de-escalate an irate customer. 3. Describe a time when your work procedures where change and how did you adjust to them. 4. Describe a conflict and/or disagreement with a Co-Working and it's resolution 5. How do you deal in a situation where you do not have any understanding of the issue?