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      Service Manager Interview

      12 Dec 2025
      Anonymous employee
      Istanbul

      Other Service Manager interview reviews for IBM

      Service Manager Interview

      27 Jan 2022
      Anonymous employee
      Bucharest, Bucuresti
      Accepted offer
      Positive experience
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at IBM (Istanbul)

      Interview

      first i met with HR then i got the test then hiring manager. they were asking my background, my goals etc. it took 1.5 months to finish the process. test was basic

      Interview questions [1]

      Question 1

      how you can handle bad behavior customer
      Answer question
      Average interview

      Application

      I applied online. I interviewed at IBM (Bucharest, Bucuresti)

      Interview

      The interview was focused on areas of service management and ITIL process management, very pertinent to the role. I would recommend studying ITIL in-depth and thinking about examples of practical application of best ITSM practices in everyday work life.

      Interview questions [1]

      Question 1

      How would you define Release Management as a process?
      Answer question

      Service Manager Interview

      27 Jun 2012
      Anonymous employee
      New Delhi
      Accepted offer
      Negative experience
      Easy interview

      Application

      The process took 2 months. I interviewed at IBM (New Delhi) in Feb 2011

      Interview

      Panel tested me on the profile I was applying for. They also asked a lot of questions on my current role at that point of time. The offered role, being a generic one, did not require special skills apart from communication, so no questions were asked on my curriculum. It was an easy one overall.

      Interview questions [1]

      Question 1

      Why do you want to move to this role
      1 Answer