The application form and interview process was very detailed and time consuming. The initial contact was through an email from HR requesting to set up a telephone conversation. During the telephone interview (with HR), the following were discussed: (1) an overview of Humana's background; (2) a series of questions were asked/answered and (3) an overview of Humana's interview methodology. My second telephone interview was with two members of Humana's hiring team and lasted exactly 30 minutes. The agenda included 3 items: (1) a 'walk through' of my resume; (2) behavioral questions/responses and (3) an opportunity to ask questions. My face-to-face interview was a two part process. The first part included the same agenda as the telephone interview and three members of the hiring team attended. Their participation lasted approximately one hour. The second part included time spent with three peers with encouragement to feel free to ask any question related to the job, team, etc. [Although HR stated that I would meet with members of the (1) hiring team, (2) peers and (3) other (upper) management members, my face-to-face excluded the opportunity to meet with the other (upper) management members.]