I applied through an employee referral. The process took 1 week. I interviewed at Hub Group (Oak Brook, IL)
Interview
Phone screening followed by a panel interview with managers. The interview was very laid back conversational. Then followed by some basic interview questions about team work and ability to motivate yourself.
I applied online. The process took 1 week. I interviewed at Hub Group (Oak Brook, IL) in Nov 2017
Interview
A initial phone screening which the company is looking for a brief background of you and knowledge of the company. Next step is an in person interview with a Senior Account Manager and Director. This lasted about 40 minutes where they asked questions about my resume but also any customer service experience. Last part of the interview is a interview with one of the vice-presidents. The whole process went very smooth and everyone was very helpful and friendly.
Interview questions [1]
Question 1
Describe a challenging customer service experience that you had and how you handled the situation.