I applied online. I interviewed at Horizon Air (Portland, OR) in Apr 2019
Interview
Very professional interview process, very nice and knowledgeable staff. Make sure you have your best face and posture forward though- airlines are always looking for sharp, positive people! Make sure you also have a few experiences in customer service to talk about, they ask that a lot!
Interview questions [1]
Question 1
What was a situation that you handled poorly in customer service, and how would you change it now?
Fist is the the initial Application process. Then, you're sent some Audio interview questions about 5 to 6 questions. The last step is the Final Virtual Group Interview where you broken up into groups to ask situational questions related to customer service experience.
It was a good experience and I learned a lot about the company and process. The interview went quickly which surprised me. But overall great experience. I like it was all virtual.
3 stages; virtual video interview, group interview & informational, 2:1 virtual interview. Video interview did not need camera and you can take as much time as you need with 3 tries to record. They got back to me within hours of each interview process