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      Horizon Air

      Part of Alaska Airlines

      Engaged employer

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      Related searches: Horizon Air reviews | Horizon Air jobs | Horizon Air salaries | Horizon Air benefits
      Horizon Air interviewsHorizon Air Customer Services Agent interviewsHorizon Air interview


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      Customer Services Agent Interview

      7 May 2013
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Horizon Air

      Interview

      For outstation interviews, you meet with the station manager and local leadership first. The interview questions were mostly scenario based and expect to be asked general behavioral questions. Questions about working on a team, following policies you don't agree with and making decisions on your own will be asked. Be sure your responses always include specific examples, you will go to the top of the stack with specific examples. After your one on one, they will send you to Seattle to interview with a recruiter. If you get sent to Seattle you have the job, the recruiter just wants to verify you meet company standards. Occasionally the company will hold a group interview but only if hiring for multiple positions.

      Interview questions [1]

      Question 1

      Describe a situation where a policy was enforced in which you did not agree with. How did you communicate that policy and how did you proceed?
      Answer question
      3