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Thanks for taking your time to share feedback about your interview experience. It’s great to hear that your interview with the hiring manager was a positive one, however; we’re disappointed that your experience onsite and afterwards was not. Delivering an exceptional candidate experience is an important part of our process, and we strive to ensure an accurate and detailed picture of what the role will look like for an incoming candidate. We will take your feedback as an opportunity to improve.
We’re especially sorry the feedback we provided to the external recruiter wasn’t passed along in a timely manner and that you were left wondering how you did during your onsite. This is not how we would have wanted your experience to go, and sincerely apologize for a delay in response. Moving forward, we’ll use this lesson to communicate clearer expectations with our vendors that they either pass on the feedback promptly or allow us to do so ourselves. Thanks again for your feedback!