Very slow moving HR department, so don't be discouraged if you haven't heard anything. Even the department staff don't always know where they are in the process. Standard interview questions. Give examples of a time... and that sort of thing. They really follow the job description in the posting, so be sure to include their language in your cover letter and clear, relevant examples. Background and reference checks are completed by a third-party service. They move very quickly but then it goes back to the HR department to issue the offer letter. I finally received confirmation that I was going to be sent an offer letter approximately a week after my references all confirmed they had been contacted. They ask for 3 references, but you may want to include 4, in case someone is hard to reach. Otherwise, the service goes back to HQO to get more, and that could add another week.