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      Haywire

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      Customer Service Specialist Interview

      21 Jun 2021
      Anonymous interview candidate
      New York, NY

      Other Customer Service Specialist interview reviews for Haywire

      Customer Service Specialist Interview

      15 Jan 2018
      Anonymous interview candidate
      New York, NY
      Declined offer
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 days. I interviewed at Haywire (New York, NY) in May 2017

      Interview

      I applied for Haywire a few years ago fresh out of school, but I wanted to warn any prospective interviewees on the offchance this company is still trying to con new grads and others looking for work into roles that bear virtually no relevance to the job title and description. I applied online and came in for an on-site interview the following day. I researched the company in advance (when the domain was still active...) and the company was very vague about their mission and what they do. In retrospect, this was a HUGE red flag—but being a naive college grad looking for work, I went along with it. I got called in for a second round shadowing session with a second hiring manager and another candidate. I realized soon thereafter that this was a bait and switch and I was in fact interviewing for a sales position. We spent the entire day trying to sell abysmally expensive OSHA posters in the Bronx and doing a number of ridiculous written assignments in between. I agree with the other reviewer who said they deliberately went out of their way to target LOTE immigrant-owned mom and pop shops. Conversations with both hiring managers sounded canned, uninformed, and almost cult-like in nature. The feedback from the second and final interviewer solidified that she had absolutely no idea what she was talking about and at that point, I was just telling her anything so I could end the interview and get out of there. What a waste of time. I wish I read the Glassdoor reviews beforehand, otherwise I wouldn't have even bothered responding to their initial reachout. Thankfully, it looks like this organization is no longer active and any record of their "CEO" Danielle Hays had been effectively scrubbed from the Internet. This will forever be a lesson learned. If you are into sales, this would probably be a great fit for you. Otherwise, run for the hills.

      Interview questions [1]

      Question 1

      List 10 qualities that allign with exceptional customer service.
      Answer question
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 day. I interviewed at Haywire (New York, NY)

      Interview

      I was looking to break into client services and waited for over an hour for my interview. You are waiting in a large room with other candidates for other companies that share the office space. Since I already had a job I was not desperate enough for this one. Waiting an hour for an interview is unprofessional and not a place a business that has any organization. If I were you I would look for a company that has a better reputation. HR wanted me to come back the next day and I decided it was not it. And they called me within a few hours of sending my resume for an interview.

      Interview questions [1]

      Question 1

      They did not ask me any questions
      1 Answer
      3
      avatar
      Haywire response
      8y
      Thank you for sending us your feedback, we regret to hear that your interview ran over the allotted time slot, this is not something we want to happen often, unfortunately in this instance it gave you a bad impression of us. We would have liked to have told you more about our client and the campaigns we manage for them in a more in-depth second round interview, we believe you would have found this interesting.. Nonetheless, we wish you the best in your career.