Applied online and did not hear back until 6 months later. I assumed I got filtered out by HR so imagine my surprise when they finally got around to set up an interview! Definitely on Hawaiian time... First interview was a panel format with 4 or 5 people. They had about 6 or so personality type questions (e.g.: how do you react to stress? how do you handle irate customers? etc.) that they took turns asking. It was scripted and apparently they were not allowed to stray from it. It was a good experience and all involved were pretty jovial and fun. Then I waited...and waited...one whole month before I was contacted for a second interview. This time it was one on one with an administrator. Who also taught Cisco stuff. He grilled me a bit on technical stuff. And then I waited...and waited again...I finally called after two weeks and was told that no decision had been made yet. So I waited another two weeks before calling back. Still no decision. The week after that they called me with an offer.