I applied online. I interviewed at HUC (Peterborough, England) in Feb 2022
Interview
The interview process for me consisted of an interview about myself and experience with 2 members of staff, i then had to complete a maths test and started training. During training there were 2 days of tests one was a someone pretending to be a patient me navigating the call using the software and reaching the correct outcome. You are assessed on call manners using the correct process and having the correct outcome. The other was multiple choice to basic health information we had previously learnt during training.
1:1 interview and then a number of tests post 4 week training on common medical conditions and how to use the system and answer phone calls as well as which pathway to choose when answering calls.
I applied online. I interviewed at HUC (Welwyn Garden City, England) in Mar 2022
Interview
The interview was conducted over Microsoft Teams. The questions were primarily situation based, where I was asked what I’d do in certain circumstances, and how my previous experience related to the role. The interviewers made me feel very welcome, despite being done remotely.
I am rating this interview negatively as I received absolutely no follow up correspondence. I was never told whether I had got the job and even after reaching out directly, asking for some feedback, it seemed as though my response had fallen on deaf ears.
Interview questions [1]
Question 1
Tell me a time where you learnt something from a colleague?