Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      HCSS

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: HCSS reviews | HCSS jobs | HCSS salaries | HCSS benefits
      HCSS interviewsHCSS Tech Support Agent interviewsHCSS interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Top companies for "Compensation and Benefits" near you

      avatar
      Apple
      4.2★Compensation and benefits
      avatar
      Honeywell
      4.0★Compensation and benefits
      avatar
      DONE by NONE
      3.8★Compensation and benefits
      avatar
      YES
      3.9★Compensation and benefits

      Tech Support Agent Interview

      4 Apr 2019
      Anonymous interview candidate
      Sugar Land, TX
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at HCSS (Sugar Land, TX) in Mar 2019

      Interview

      Completed application online and took a test which I passed. Recruiter reached out via e-mail to schedule a phone interview. Depending on how you perform, you get invited for a face to face interview. On getting to the site, you will take a math test. If you pass, then you get the interview. If not.. Bye... I passed the test/quiz.. by the way you get 12 questions , 30min with a pencil and calculator. Show your working and you can only miss 2. I am confident that I missed 1. Interviewed with 4 people ranging from agents to Supervisors. I am confident that I did good. Recruiter didn't see me before I left. 2 days after, received an e-mail from recruiter " the HCSS team have decided to move forward with other candidates at this time." :) I expected that from the questions I asked during my interview. I have a degree and years worth of license on my resume . It was intimidating to them.The interviewers kept on asking me " why I wanted to work there" TBH I just needed to get away from travelling . I enjoy computers, teaching, training and helping others. If I got the job, I wasn't leaving anytime soon. Oh well, back to the travel life. Less I forget, I have a southern accent .. not a good fit for HCSS...

      Interview questions [1]

      Question 1

      Mostly Behavioral Interview Questions such as Give an example of a goal you didn't meet and how you handled it. Describe a stressful situation at work and how you handled it. Why do you want to work for HCSS ? Why should I hire you vs the next candidate ? How do you handle and irate client or customer ?
      1 Answer
      1