I applied online. I interviewed at H&M (Cheltenham, England) in Aug 2017
Interview
The group assessment was held in the store I was applying for. There were two managers present and conducting the interview.
We started off with ice breakers - we were given a piece of paper with a question on it and we had to answer it. For example 'if there was a movie written about your life, what would it be about and who would be the actor/actress that played you?' We were then split in to small groups and we had to write down 5 things that we thought were key to being a H&M sales associate. We had to present it to the rest of the group.
In the same groups, we were then given different examples of customers coming in to the store for fashion advice and had to cut out appropriate clothes, accessories and jewellery and anything else we thought was relevant from magazines and stick them on paper, which we also had to present to the rest of the group.
After that, we were given different scenarios that we had to discuss as an entire group and come up with a conclusion to present to the managers interviewing us. For example 'if a colleague called in sick and you saw them out shopping in town, what would you do?'
It finished with the manager saying they would call us with a decision as to whether we were successful or not.
I had my group interview on a Tuesday and I had a call on the Friday of the same week to say I had been successful! I accepted the job!
I applied online. I interviewed at H&M (Fairfax, VA)
Interview
Great process and team, connecting with everyone felt very easy. I had some behavioral questions and some about my experience. Ultimately they decided to move forward with someone else. I would recommend giving it a try.
Very easy interview with one other person who applied. Asked about how you might handle a difficult customer, who you are, etc. Second interview was basically just the job offer and signing papers.
Interview questions [1]
Question 1
How would you handle a difficult customer? What is one thing you noticed in our store that you would improve?
It's a group interview and in mine there were x4 other people. We introduced ourselves and got split into teams to complete a task on their values. Then we were split into different teams and were given a hypothetical customer who wanted help with their outfit - we had to create an outfit accordingly therefore roamed around the store to find clothing items that fit the brief. Afterwards, we explained why we chose those clothes and then were asked x2 competency-based questions.
Interview questions [1]
Question 1
Why do you want to work at H&M? Tell me x3 things about yourself. What does fashion mean to you and what is your fashion style?