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      H E B

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      Customer Service Representative Interview

      16 Aug 2012
      Anonymous interview candidate
      No offer

      Application

      I applied online. The process took 2 weeks. I interviewed at H E B

      Interview

      Went in for a 1 on 1 interview. No phone interview, no "group" intervew like people say. Interview was at 1pm. Waited in office until 1:25 or so... Finally met lady, asked some general questions: Tell me about yourself, stengths, weaknesses etc. Also a few unexpected questions such as: Tell me about a time you had an issue at a Retail Store. Then how would YOU improve the situation if you were the worker at that store. Lady asked me if i was nervous, i wasn't...until she asked that. She liked me a lot, i could tell, we talked and smiled etc. It was flowing pretty well acutally, didn't even seem like an interview, really informal. Asked me how much time i could commit, then came the bad part: she asked me my major (im a college student), as soon as i said "Mechanical Engineer" everything changed, she became uninterested as she ASSUMED i would not have time to commit at HEB and would leave in like 2-3 weeks bc of school. Apparently i wasn't qualified to bag.... She told me they were intervewing 21 people and only hiring 1....1! If she told me that before going to the interview i wouldn't even bother. Overall though, this was just one bad interview. In general HEB is a decent place with nice people, this was just an isolated case. Dealing with hard people is part of life and I feel i still learned form this interview, though i clearly didn't get the job.

      Interview questions [1]

      Question 1

      Lets say you are at the cashier at an express lane (for 10 items), and a person of 20+ items comes up and have already unloaded their cart. There is also a person behind them with 5 items, and they look really mad that someone infront of them has 20+ items in an express lane. What would you do?
      2 Answers

      Other Customer Service Representative interview reviews for H E B

      Customer Service Representative Interview

      3 Apr 2025
      Anonymous interview candidate
      Dallas, TX
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at H E B (Dallas, TX)

      Interview

      Asked several questions. Overall a good experience. Met with a recruiting individual who was very nice. Questions were pretty basic. Show that you have some skill and you will be successful. I have prior experience that helped me out.

      Interview questions [1]

      Question 1

      Do you have prior experience
      Answer question

      Customer Service Representative Interview

      30 Sept 2024
      Anonymous interview candidate
      Temple, TX
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at H E B (Temple, TX)

      Interview

      This was a positive interview with a manager who wasn’t actually doing the hiring. It went well and I expected a second interview which never happened. Evidently the hiring manager made an alternative hire.

      Interview questions [1]

      Question 1

      What do you want from this job?
      Answer question

      Customer Service Representative Interview

      11 Apr 2024
      Anonymous employee
      McAllen, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      The process took 1 week. I interviewed at H E B (McAllen, TX)

      Interview

      First information about you. where you live add resume etc.. second you have 8 8-question video interview. that gets submitted have to check email if you passed to the second part which is to the face-to-face interview. by the manager

      Interview questions [1]

      Question 1

      Imagine that you make a mistake while bagging a customer’s groceries. The customer becomes upset and wants to speak with the store manager. How would you respond to the customer to resolve the situation and ensure they’ll want to return to H-E-B? If applicable, proceed with ASL or Native Language.
      1 Answer

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