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      Director Customer Success Interview

      29 Mar 2019
      Anonymous interview candidate
      Chicago, IL

      Other Director Customer Success interview reviews for Glassdoor

      Director, Customer Success Interview

      3 Jan 2018
      Anonymous employee
      Mill Valley, CA
      Accepted offer
      No offer
      Negative experience

      Application

      I applied online. The process took 2 weeks. I interviewed at Glassdoor (Chicago, IL)

      Interview

      Post-application contact by recruiter was respectively prompt, as well as our initial phone conversation. It was indicated during that call that I was a fit and recruiter wanted me to have a phone interview with the hiring manager -- this was where everything went down-hill. First, it took over a month for the recruiter to get me onto the hiring manager's schedule (how bad did they want to fill the role?), and at time hinted that it was my "limited availability" hindering the process (there was a 2-hour different in time zones). When I finally spoke with hiring manager, it was clear in < 5 minutes that I was not a fit AT ALL. Two weeks after this interview, I had not heard anything back from recruiter, so I sent them an email. It has been another week since that now with no response. This sort of treatment makes a horrible first-impression, not to mention a story that will be shared to anyone who will listen. Irony that this review of on the company's platform too.

      Interview questions [1]

      Question 1

      What KPIs have you used to track customer success?
      Answer question
      avatar
      Glassdoor response
      6y
      Thank you so much for your feedback on your experience interviewing for our role. I'm sorry to hear you had several delays, and we will incorporate that feedback into our process to ensure a speedier process. In addition, we will continue to work on giving enough information to know the position is a fit, so you don't feel you're wasting your time on phone interviews. Everyone's time is precious, and we will work to get better here! - Julie Coucoules, Director, Talent Acquisition
      Positive experience
      Difficult interview

      Application

      I applied through other source. The process took 4 weeks. I interviewed at Glassdoor (Mill Valley, CA) in Dec 2017

      Interview

      From the initial contact with the Talent Acquisition team all the way thru the interview process I was thoroughly impressed with the level of professionalism and the caliber of the questions. The interview team was well prepared, each individual focused on a different area of expertise and they all made sure to seek specifics in my responses. It was clear that they have been well trained on how to conduct a successful interview. Very positive experience.

      Interview questions [1]

      Question 1

      What are some of your key leadership values?
      1 Answer