I was contacted on LinkedIn by a recruiter at Genially regarding the Customer Success Specialist role, as they felt my experience was a strong match. I accepted and progressed through every stage of the interview process. Each conversation gave me a positive impression of the company. Everyone I spoke to was kind, and as I learned more about the company, I became increasingly enthusiastic about the opportunity. In every interview, I was told that I would definitely hear back with an update regardless of the outcome, which I appreciated. Two weeks after the final interview, I hadn’t received any communication, so I followed up via email. I was told I was still considered a strong finalist, and the delay was due to the company expanding the candidate pool to include applicants in the U.S. I was told I’d hear back soon — but that was 20 days ago, and I’ve had no further response. For context, my first interview was on March 25th — over two months ago. While the interview experience itself was positive, the follow-through has been disappointing — not because I wasn’t selected, but because communication fell short of the expectations that they set during the process. Each update I received came only after I reached out, despite multiple assurances that I’d be contacted proactively. I’ve followed up again recently and still haven’t heard anything, more than a week later. I understand that not every company follows up with candidates, but since I was explicitly told to expect a response no matter the outcome — as a sign of respect — the lack of follow-up feels disheartening. I truly appreciated the opportunity to interview, but the process left me feeling like my time and effort weren’t fully valued. Genially seems like a great company, but better communication would go a long way in upholding the strong impression they made at the start.