I applied through other source. The process took 2 weeks. I interviewed at Geek Squad (Baltimore, MD) in May 2014
Interview
I submitted my application, and got a call to set up an interview. I spoke with two Deputies of Covert Ops at once. One was there to take notes, and another was asking questions. After every answer I gave, the main Deputy said "very cool", or "awesome".
I applied online. The process took 3 days. I interviewed at Geek Squad (Halifax, NS)
Interview
I submitted my resume and a week or so later I was e-mailed to setup up an interview time via Skype.
We agreed upon a time and I was giving a user name to add to my Skype for said interview.
I logged into Skype and messaged the interviewer at the time schedule and they were unresponsive. So after a half hour of waiting around I e-mailed them and said I wouldn't be continuing on with the interview.
They talked me into completing the interview that day and I completed a mock chat (assisting a customer with a non-functioning printer) and answered some questions.
Interview questions [1]
Question 1
Talk about a memorable time that you assisted a customer and why do you remember it?
What is good customer service to you?
I applied online. The process took 1+ week. I interviewed at Geek Squad (Toronto, ON) in Jan 2014
Interview
1 phone interview, 1 chat interview, 1 final interview with the manager of online support. Basic questions around what is your home office like. They need to assess that it is private. You will be asked a few technical questions and to explain what great customer service looks like. Managers do their own hiring so interviews are fairly quick. Your personality is being tested.
