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      GRAIL

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      Customer Service Representative Interview

      6 Nov 2019
      Anonymous interview candidate
      Menlo Park, CA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at GRAIL (Menlo Park, CA) in Oct 2019

      Interview

      I submitted my application through their website. I was reached out to by a 3rd party Recruiting company 3 weeks prior to doing that. I completed their process as they were going to reach out to the hiring manager....then nothing. From there, I applied directly to the website. Hiring Manager reached out quickly to set up a 30 minute call. From there, there was minimal contact and 2 weeks later I was asked to come on site. Questions were primary focused on on my current role, I was interviewed in 3 rounds with people from the lab, direct hiring manger, and eventually HR. It is a start up and things can get busy, but the lack of correspondence and disorganization did not make me feel confident in this being the best thing for me. They have an amazing mission and are doing impactful things in the cancer realm. I cannot wait to see what they do, but I would hope they would treat applicants in the same manner as patients they plan to serve in the future. The whole process took more than a month. I hope as they grow these processes will be a lot more streamlined.

      Interview questions [1]

      Question 1

      How would you respond to a patient who receives difficult results from us?
      Answer question

      Other Customer Service Representative interview reviews for GRAIL

      Customer Service Representative (CSR) Interview

      23 Aug 2021
      Anonymous employee
      Menlo Park, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at GRAIL (Menlo Park, CA) in Jun 2021

      Interview

      The process didn't take long. I spoke with the recruiter, manager and then the team within a week. And their decision had a fast turn around time as well. The team members were really friendly and the supervisor was very honest about how they are still figuring out some processes as they go forward.

      Interview questions [1]

      Question 1

      Define ambiguity and how you handle it in work environment?
      Answer question
      1
      avatar
      GRAIL response
      4y
      We appreciate you taking the time to comment on your experience during the interview process. We’re glad to hear that it was a positive one and are thrilled to have you on the GRAIL team!

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