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      GEICO

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      Customer Service Representative Interview

      13 Aug 2012
      Anonymous interview candidate
      Getzville, NY
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 days. I interviewed at GEICO (Getzville, NY) in Aug 2012

      Interview

      I applied on line and was contacted immediately to take a personality test which was pretty standard. Then I recieved an email asking me to select a time for a telephone interview. I selected the following day at 2pm. At 2:15 pm a male interviewer called me and asked detailed questions about my previous jobs, if I often arrived late at my job and how many sick days I took. When the interview was over he set up an appointment for me to go to the Getzville office to take the skills test. The skills test involved getting information by phone or email and entering the information into the computer. Afterwards tnere was a personality test of about 130 questions that was very similar to the one I took on my home computer. There was another person taking the same tests in the room with me. He said that he thought the skills test was hard. I thought it was relatively easy. I was surprised when he finished the personality when I wasn't even through half the questions. An employee came and got the other guy and I could hear him being interviewed in another room. Another employee cane and got me and asked me what I thought of the test. I said "I enjoyed it" she said "you can apply again in six months, the test will be the same" and she opened the outer door for me to leave. I was suprised that I failed the test. Looking back I remember the directions stressing accuracy, and I entered as much as information asI could without being concerned about accuracy. I will apply again in six months and this time be more concerned with accuracy rather than quantity. All the people at GEICO that I dealt with were very pleasant.

      Interview questions [1]

      Question 1

      None in the phone interview. Very standard.
      Answer question
      1

      Other Customer Service Representative interview reviews for GEICO

      Customer Service Representative (CSR) Interview

      7 May 2026
      Anonymous interview candidate
      Virginia Beach, VA
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at GEICO (Virginia Beach, VA)

      Interview

      There are two rounds. The first round is virtual and they ask about your background and if you can handle the process. For the second-round, You will shadow someone for 20 minutes then proceed for a 40 minute interview. There are a lot of situational questions.

      Customer Service Representative Interview

      27 Apr 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through other source. The process took 2 weeks. I interviewed at GEICO

      Interview

      Straight forward. There are 2 interviews, must pass 1st to get 2nd. 2nd interview is more detailed and is on site. 1st interview is via zoom. 2nd interview about 45 minutes to an hour

      Customer Service Representative Interview

      30 Mar 2026
      Anonymous interview candidate
      Tampa, FL
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at GEICO (Tampa, FL)

      Interview

      It was a weird process, first it was on zoom and my interviewer told me to turn off my camera because of the bandwidth issues. Then she asked three questions and provided me the job description and the hours. She then asked me if I was looking for other work and If I was currently working. I did tell her that I am currently working and she told me that I have enough time to provide my current job a two weeks notice. After the interview she told me that she was going to endorse my application for review. Then she sent me another email saying that “Your recruiter will be in touch with you for next steps”. Then in the middle of night not even 24 hrs, I get a generic email saying that I was passed on. I wanted to find out why did I get an email saying that a recruiter was going to contact me, then I passed on from someone else. This was a customer service position and during the interview she told me that I have a lot of experience. I just didn’t like during that interview I was given false hope. I would not recommend applying to this company.

      Interview questions [1]

      Question 1

      1. Tell me a time when you had to deal with a customer and provided empathy?
      Answer question

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