I applied online. The process took 4 weeks. I interviewed at GEICO (Houston, TX) in Dec 2016
Interview
I applied for this position on November 11, 2016. I got an email the next day that Geico was interested in scheduling me for an interview, so you are required to schedule a phone interview if you want to take further action in the process. On the day of my phone interview, he asked me several questions and confirmed all of my information. He then invited me to come take some test and role play. Afterwards, they sent me an email stating the information for my testing appointment and what to bring. On the day of the testing appointment, you take a test for about 20 minutes. 15 minutes of stimulations and online exercises of an idea of how the work pace and setting will be like. The other 5 minutes will be a typing test that you aren't expected to complete but to do your very best! Afterwards, you will sit down for 30 minutes to talk to a hiring manager about you and why you chose the position at Geico. Then, you will role play your position for 30 minutes, which can become very hectic and lots of pressure. Overall, the interview process was at ease and the staff was friendly!
Interview questions [1]
Question 1
Name a time you helped a customer that was frustrated or confused.
I applied online. The process took 4 weeks. I interviewed at GEICO (Houston, TX) in May 2025
Interview
It took 1 month all together from 4/16/25 to 5/13/25. Pretty lengthy process.
Step 1: 30 min behavioral-situational based assessment. The type of assessment they had me take really didn't have much to do with the actual role which was a tad bit frustrating.
Step 2: 30 minute interview. Be prepared to know your job history. The recruiter began by discussing the role, training expectations and she asked some behavioral questions. There are 2 role play scenarios. I know I did well in the interview, I was told by the recruiter she would endorse me to the hiring manager however on 5/13/25, I received a rejection letter 2 weeks after the interview (after being told it would take only 1-3 business days to hear back) which is disappointing considering I was qualified and I interviewed well.
Interview questions [6]
Question 1
Discussed work history....Why did you leave your previous role? Describe your day-to-day tasks? What is your level of interest in this role?
Scenario- As a metric/goal, you've had 8 out of 10 calls error free and the goal is to have 9 out of 10 calls error free. How would react to that situation?
1st role play scenario- customer is upset because their claim was delayed by a month. customer has been calling to check status of claim for a week.
2nd role play scenario- this was one was kind of unclear but it was something about an offer for Geico Express Services for a customer to get quotes for repairs, repairs done and a rental car in an all-in-one location, how would you communicate this offer availability to the customer?
The interview process was extensive to the point of being ludicrous for what the role entails. Thankfully I did not move forward with this position and am now making about TWICE the annual salary I would have made at Geico for a far less stressful job. The most laughable thing about Geico is that they want you to have a bachelor's degree to earn the salary of a middle school dropout. Love yourself. Do not use your 4 year college education to make 22 dollars an hour. I have an associates and am doing far better. Also, hair follicle tests prior to employment? That's a bit much. What a ridiculously demanding company for a pittance of a salary. I strongly feel that this is where lost people go when they don't know what to do with themselves. Again. You can do better.
Interview questions [1]
Question 1
I don't recall specific questions, but I do recall a ridiculously long "mock work" assessment over video chat with some recruiter watching my every move in silence. If this is how they expect people to excel, their work environment must be incredibly toxic.
I applied online. The process took 3 days. I interviewed at GEICO (Seattle, WA) in May 2022
Interview
Employer sent me an email requesting me to answer a WOPT. Then another email to do a situational judgment test online - easy. Then another email requesting a phone interview - 20-60mins.
Interview questions [1]
Question 1
Interview was divided into several parts...
situational
if i could work weekends and holidays...
