I applied online. The process took 1 week. I interviewed at GEICO (Indianapolis, IN)
Interview
The interview process consisted of a brief phone interview followed by a computer assesment where you demonstrate multitasking and typing abilities. Next is an interview by recruiter lasting about 45 minutes. Next is role playing answering calls for a servicing company. Then you shadow a customer service rep for an hour. Finally you interview with a hiring manager.
Interview questions [1]
Question 1
Give me five adjectives that describe customer service
There are two rounds. The first round is virtual and they ask about your background and if you can handle the process. For the second-round, You will shadow someone for 20 minutes then proceed for a 40 minute interview. There are a lot of situational questions.
I applied online. I interviewed at GEICO in May 2026
Interview
You first fill out an assessment test. The assessment test isn't difficult; there are a few parts to it. First is the reading tables section. It asks you a question about the table and based on that you pick one of the four answers. This part is timed so you want to pace yourself a little bit. The other part is picking the statement that describes you the best, then the second-best statement out of three statements. Overall, this did not take long.
I applied through other source. The process took 2 weeks. I interviewed at GEICO
Interview
Straight forward. There are 2 interviews, must pass 1st to get 2nd. 2nd interview is more detailed and is on site. 1st interview is via zoom. 2nd interview about 45 minutes to an hour