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      Function Point

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      Senior Manager, Customer Experience Interview

      3 Jun 2021
      Anonymous interview candidate
      Vancouver, BC

      Other Senior Manager, Customer Experience interview reviews for Function Point

      Senior Manager, Customer Experience Interview

      16 Jun 2021
      Anonymous employee
      Accepted offer
      Positive experience
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Function Point (Vancouver, BC) in May 2021

      Interview

      The whole interview process from start to finish was pleasant. From CEO to department heads, everyone was great to talk to and quick to respond if I had any questions about the job.

      Interview questions [1]

      Question 1

      How would you make sure that the renewal rate stays high?
      Answer question
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Function Point in May 2021

      Interview

      I had five interview sessions, with the CEO, Director levels as well as with employees that may be reporting to this role. Some of the sessions had two people interviewing me together. They were very prepared with their questions, with some interviewers tougher than others, lots of "give me an example of when...". Each person offered to provide more information if I had questions after the interview, and I did ask a few questions afterwards and the team was very responsive with the information. The final interview was three people interviewing me with some role playing scenarios, which I thought fun and unique (it does put you on the spot to be able to handle any situation). Overall a fairly tough but very positive interview experience at Function Point. Next steps were always very clear and they followed up in a timely manner, which is appreciated. Everyone was very friendly and it was apparent that the culture here is open and supportive - 'people obsessed' which is part of their core values.

      Interview questions [1]

      Question 1

      Provide an example of how you managed an employee's poor performance.
      Answer question