I applied via their website. About a week later, I received a phone call in which I had a mini interview (sort of like a screening process). I was told to come in for an interview 2 days after the phone call. It was a group interview (5 other candidates) and lasted around 30-40 minutes. I was told that there was another round of interviews the hour before; I think the store was having a big hiring (so they can train/ do orientation together or something along those lines). We sat in a small room in their back office and just went around the circle, answering the managers' questions. Questions asked: - Give us a little introduction about yourself. - Why do you want to work here? - How did you hear about this job? - What does customer service mean to you? - Tell me about a time where you received really great customer service. - Where do you see yourself (what position) when working at Express? (and why?)