Presentation is key. Especially when making a first impression. And they utilized this strategy to draw me in from the get-go. They succeeded at smiling, asking questions to make it seem that they are legitimately interested in me, etc. Although I do feel that it's all part of that "making a good-first impression" deal.

WHMIS accreditation for the third time. Questions about my background and my ideal job, even though I know that I am over-qualified for what jobs they would send me to.