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      Call Center Representative Interview

      9 Dec 2019
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 4 days. I interviewed at Experian in Jan 2016

      Interview

      I was contacted by a recruiter who answered all my questions and gave me a date and time for the interview. I showed up, spoke to the two hiring managers and received a call back within a couple days.

      Interview questions [1]

      Question 1

      How do you deal with conflict
      Answer question
      1

      Other Call Center Representative interview reviews for Experian

      Call Center Representative Interview

      14 Dec 2015
      Anonymous interview candidate
      Nottingham, England
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 days. I interviewed at Experian (Nottingham, England) in Dec 2015

      Interview

      Got a phone call on Wednesday 09/12/2015 saying that they would like to give me a telephone interview on Friday 11/12/2015 and if I passed that initial interview I would be asked to attend an assessment on the same day at 2.00pm which I thought ok. Come the Friday morning I had the phone call and that went ok and was asked to attend the afternoon assessment which involved a team building exercise than an interview I was told on the phone that I would be sent an email with a pdf attachment of interview questions to help me to prepare I came off the phone at 11.15 and started to get ready for the interview I kept continuously checking my emails, I then rang Experian back at 12.20 to which I got voice mail so I left a message asking them if they could send me the email as I had not received it, I had presumed they were on their lunch. I finally received the email at 1.00pm as I was leaving for the interview which I then could not prepare myself as much as I would like. I went to the interview and completed it all. On Monday 14/12/2015 I received a phone call back asking how I felt about the interview I explained I thought I done really well in the team building exercise but on the interview not so well they said that they agreed on that and would not be offering me a job. I feel like that they rushed everything with me and if I had a day at least to prepare myself not a couple of hours which was not the case as it took them over an hour and half to send me a document.

      Interview questions [1]

      Question 1

      Explain a situation where you could have changed the outcome?
      Answer question
      2

      Call Center Representative Interview

      31 Mar 2015
      Anonymous employee
      Allen, TX
      Accepted offer
      Positive experience
      Easy interview

      Application

      The process took 5 days. I interviewed at Experian (Allen, TX) in Mar 2015

      Interview

      Applied online. Took an assessment regarding capabilities and personality. I was contacted to do a phone interview. After the phone interview, I was offered an in person interview. It was one on one and awesome. My interviewer have details about the position, the company, training, and what to expected hired. The questions were simple but enough to get a feel for the type of person you are. At the end of the interview, she told me yes and would put me among the other candidates to consider; I would know within 72 business hours. I had my interview on a Friday and received an offer email Monday! They do a background check, credit check, and drug screening. I start in 2 weeks!

      Interview questions [3]

      Question 1

      Name a time you went up and beyond for a customer.
      Answer question

      Question 2

      What attributes could you bring to the team?
      Answer question

      Question 3

      Tell me how you would handle a difficult caller.
      Answer question

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