It is a recorded phone interview with standard interview questions. Allows you to re record until you are happy. If approved then sent links to typing speed test and other customer service tests.
Interview questions [1]
Question 1
How have you helped a customer resolve a difficult situation?
It was an automated phone interview. The questions went by fairly quickly. I didn't really like how impersonal it was, but they did ask typical interview questions. It took a long time to hear a response back from them
Interview questions [1]
Question 1
Tell us of a time you had to work with a difficult customer