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      Epic

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      Technical Service Representative Interview

      12 Nov 2012
      Anonymous employee
      Verona, WI

      Other Technical Service Representative interview reviews for Epic

      Technical Service Representative Interview

      7 Oct 2015
      Anonymous employee
      Verona, WI
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Epic (Verona, WI) in Oct 2012

      Interview

      The process began after I applied online. I had an initial phone interview with a current TS representative who told me about his work and his view of the company. He lacked much flair in his presentation, but I think I appreciated that. Then I completed a personality Profile for the company. After about a week, they notified me I had been selected for an on-site interview; I came on Sunday, had dinner with a current employee that night, they put me up in the Hyatt downtown, and the following morning I had a marathon of interviews and assessments. Two things to take away: (1) the interview process is variable, even within the same department and time period and (2) the company does have some growing pains. Some of my fellow interviewees had already taken their assessments; others, like myself, were tested that day. We were transferred between many different people throughout the day; I must have met at least 10 by the end of it all. About the growing pains, I would say that this is a good sign for prospective employees (this industry is doing much better than, say, the financial industry). But be cautioned that it may be rather easy to slip through the cracks if you don't self-advocate. An example of the disorganization of their growth is that a week after my on-site interview, I received an email from another HR rep asking me if I would be interested in beginning the interview process for TS at Epic. Oops! A week later I got a call asking me if I would be more interested in the EDI department as an Integration Engineer, to which I said yes (for various reasons, among them, EDI is much smaller than TS as a department.)

      Interview questions [1]

      Question 1

      They have a type of case study interview during the marathon day. They will ask you tough questions; I can't say how I performed, but I did make sure to illuminate my thought process with specific questions before deciding on an answer.
      Answer question
      3
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Epic (Verona, WI)

      Interview

      The interview process consisted of a phone interview, followed by online questionnaires, then the on site interview. The phone interview was a basic personality interview, with questions about living in Wisconsin, about working in healthcare, etc. They basically wanted to make sure you were not a sociopath or lying on your resume/application. The online questionnaires were standard personality/skills ones. The on site interview was a standard "what would you do in X situation" style interview followed by a couple of tests. The tests were for computer skills and basic programming. You didn't have to write in a specific language, as no one knows how to write in M (the languate they work with) anyway.

      Interview questions [1]

      Question 1

      Tell me a time when you had an issue with a coworker and how did you resolve it?
      Answer question

      Technical Service Representative Interview

      3 Oct 2015
      Anonymous employee
      Madison, WI
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through university. The process took 7 weeks. I interviewed at Epic (Madison, WI) in Jan 2015

      Interview

      1st: phone interview to figure out logistics, not many interview type questions (when could you start, how often would you mind traveling, would you relocate to WI,etc) 2nd: logic and coding online placement tests. These are just to see where you are and how you think through logic problems, even the coding sections are just to see your thought process, they aren't even in a specific language. 3rd: personality test. I think this is just to see exactly what role you would be a good fit for. 4th: on-site interview. They let me bring my husband from VA to WI to visit the city! The on-site had tours and meetings and a few different types of interviews. One interview about issue prioritization and important steps. One interview about personality and situation-specific questions. Lastly, one interview about next steps and logistics.

      Interview questions [2]

      Question 1

      How would you prioritize a set of healthcare EMR technical issues?
      Answer question

      Question 2

      How would you deal with a physician who doesn't think you know what you're talking about?
      Answer question
      1

      Technical Service Representative Interview

      18 May 2013
      Anonymous interview candidate
      No offer

      Application

      I applied through university. The process took 4 weeks. I interviewed at Epic

      Interview

      I first applied through my college job fair. The recruiter submitted my information into their system and I got their email after about a week later. I was set up for a 30min phone interview. They asked me basic questions like any other interviews. Then I was set up for an assessment test. After that, I was disqualified. Good to have at least a basic computer programming skill.

      Interview questions [1]

      Question 1

      The assessment test really tests how well you do problem solving, such as some math problems and how fast you get adapted to the new programming.
      Answer question