1st interview: Ten minute screener with HR. Mostly questions about your resume and why you want to work for the company 2nd Interview: In person interview with HR. 1 hour in length and behavioral questions about customer service, leadership and sales 3rd Interview: In person interview with Area Manager and Branch Manager. 2 hours in length (1 hour observation of the location, 1 hour of interview). Also behavioral questions about sales, customer service and leadership but more intense 4th Interview: In person interview with the regional vice president. It takes 15-20 minutes and is just as a reinforcement that you want the job. Basically went over what the branch and area manager told you about the company. A week later there was a phone call offering me the job. Just be personable and reinforce the importance of customer service and why you want to work for the company