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      Empatica

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      Customer Happiness Specialist Interview

      17 Sept 2025
      Anonymous interview candidate
      No offer
      Neutral experience

      Other Customer Happiness Specialist interview reviews for Empatica

      Customer Happiness Specialist Interview

      29 Dec 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Empatica

      Interview

      Screening HR => assignment 'tecnico' offline di media difficoltà => Colloquio a distanza con Customer Happiness Lead & Tech Support Step annunciati ma non effettuati : office day (mezza giornata, anche da remoto), incontro col CEO

      I applied online. The process took 2 months. I interviewed at Empatica

      Interview

      The recruitment process was quite long: it lasted around 2 months. These were the steps (can't remember the correct order): - written test - interview with team manager - interview with HR - interview with senior managers and founders - in-office day - personality tests - interview with CEO

      Interview questions [1]

      Question 1

      Describe a situation where you disagreed with one of your colleagues
      Answer question

      Customer Happiness Specialist Interview

      12 Mar 2023
      Anonymous interview candidate
      New York, NY
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Empatica (New York, NY) in Feb 2023

      Interview

      The whole recruitment process is way too time consuming, and really for no reason. First I completed a written assessment that also involved basic troubleshooting for one of their products. That took me about 1 hour, but I feel I have to say that I have a 4 years experience supporting a very similar product, so that did not cause any bother to me. I mean, at the beginning I thought that was a serious approach to gather the right candidate. After that, I received an email for a video interview with my potential future team leader and with the support engineer, where I was posed basic customer care questions. Third step, another video interview with an HR representative and again my potential future team leader, with basically the same questions as in the previous interview. They left me saying that if I was a good fit, they would have emailed me to come and spend one day in their headquarters, to attend to two more interviews (CEO and COO) and perform some actual job tasks. They disappeared for two weeks, then emailed me that they decided to move for another candidate who had a better fitting experience for the role, inviting me to apply for future job opportunities. After a couple of days, the same ad appeared again, so following their advice, I applied again including a presentation letter where I explained I was applying again as they told me 🤣🤣🤣. Obviously nobody answered. This is an unprofessional way to recruit, with no respect for candidates and with a possible second aim that I could not fully understand.

      Interview questions [1]

      Question 1

      Why would you like to work for Empatica?
      Answer question
      1