I applied online. The process took 2 weeks. I interviewed at Embassy Suites (Albuquerque, NM) in Feb 2019
Interview
The interview was very organized and thorough and I was able to ask lots of good questions. However the Embassy Suites Albuquerque front desk manager is terrible about keeping her word. She promsied me id get a call either way so I could be informed. Never got a call!!!! Also i called 4 times trying to reach her and she never called me back. Dont apply for the Albuquerque location unless your ok with not getting a call back or a response period. Completely unprofessional!!!
Interview questions [1]
Question 1
Tell me about a time you had a disgruntled customer and how you solved it while providing excellent customer service.
I applied in-person. The process took 3 weeks. I interviewed at Embassy Suites
Interview
The interview process was quick and to the point. I was shown around the front desk area where guest are checked in and also given a tour around the hotel. I was asked general customer service questions.
I applied in-person. The process took 2 days. I interviewed at Embassy Suites
Interview
Basic questions. Just went over my resume and asked questions about my previous jobs and how I handled certain situations in those previous jobs. Then asked why I wanted to work as a Front Desk Agent.
Interview questions [1]
Question 1
Basic interview questions about my resume and experience
called in for an interview and met with front desk manager. He asked basic customer service oriented questions and how I would handle a difficult situation/guest. Make sure to have examples ready for different scenarios and how you have handled a difficult customer in the past.
