There is a five-step process to their screening. The first of which is a grammar and reading comprehension test. I saw reviews that this was a hard test, and indeed it was. They will give multiple answers that are correct, but you need to choose which answer is correct within that context. I got notification that I did not pass the first test. This was surprising, because I passed both NALA certification exams on my first attempt, and those are not easy! I'm also an online instructor of Effective Communications courses. Normally, I analyze content pretty easily, and can also apply it to various situations. They don't tell you which questions you got wrong - it's just a pass or fail. I'm wondering why they are being so particular when the salary is fairly humble.