I interviewed at Echo Managed Services (Walsall, England)
Interview
Cold interviewers - senior managers have their own offices which is very 1960s - employees looked drained and tired. Lack of clarity on process and poor feedback, which explains why last 2 directors left in a year
I interviewed at Echo Managed Services (Walsall, England)
Interview
Group interview. Do a customer service skills assessment on SHL and then a 1-1 interview where you are asked scenario based questions focused on customer service. Be sure to give past examples of when you have demonstrated these behaviours.
Interview questions [1]
Question 1
Tell me a bit about yourself ?
How have you dealt with a difficult customer?
How would you deal with a colleague who said something that you disagreed with ?
I applied online. I interviewed at Echo Managed Services (Noida) in Jan 2025
Interview
It was smooth with core basic questions to know if you have a basic understanding of Salesforce and its concepts. The questions were straightforward to understand. overall it was nice and easy to crack