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      Docusign

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      Docusign interviewsDocusign Senior Customer Success Manager interviewsDocusign interview


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      Senior Customer Success Manager Interview

      23 May 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Docusign

      Interview

      During the call the hiring manager seemed distracted and didn't really listen to my answers. He seemed to try to check a checklist rather than listening to my answers. I would want to be able to expand on my background more but I was cut at multiple points.

      Interview questions [1]

      Question 1

      Describe a time you managed change
      Answer question
      1

      Other Senior Customer Success Manager interview reviews for Docusign

      Senior Customer Success Manager Interview

      3 Jul 2020
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 3 weeks. I interviewed at Docusign in Jun 2020

      Interview

      Great process. Selena and Emily were wonderful and did the initial screening and scheduling. Great communication throughout. I met with the hiring manager and several team members. I also participated in a mock QBR. Very professional process.

      Interview questions [1]

      Question 1

      They mostly asked about my experience and good questions to get to how I think and work. The mock QBR was a good exercise and very interactive.
      Answer question
      3
      avatar
      Docusign response
      5y
      Thanks and welcome aboard!

      Senior Customer Success Manager Interview

      2 Jun 2020
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Docusign in May 2020

      Interview

      After applying online I received an invitation to connect with the recruiter by providing my availability through Calendly. Had a positive 30 minute conversation with the recruiter, basic phone screen, and was told I would be moving on with Hiring Manager XYZ. Received an email from a no-reply email address saying I was no longer being considered for the role. Something seemed off so I emailed the recruiter asking what I could have done differently. A few hours later I received a voicemail from the recruiter, she had mistaken me for someone in a different requisition with a similar name. We are still moving forward, she is coordinating time. If I hadn't emailed her, she likely wouldn't have known the difference. I again provide availability through Calendly to connect with a hiring manager. We have a great conversation, but they are looking for more XYZ industry-specific experience for this particular role. However, their Customer Success team is growing significantly so I'm told I will receive another conversation invite with the recruiter or a different hiring manager. That was five weeks ago. Complete silence since then from everyone I've connected with so far, despite multiple connections of mine who are current employees reaching out on my behalf. Meanwhile roles have come and gone at the organization that are in-line or junior relative to my experience.

      Interview questions [1]

      Question 1

      Tell me about your experience servicing XYZ industry
      1 Answer
      3
      avatar
      Docusign response
      5y
      We are very sorry to hear of your experience. If you are open to it, our VP of Recruiting, Nic Jagoe, would be interested in hearing more. She can be reached at Nic.Jagoe@docusign.com.

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