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      Docusign

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      Customer Success Manager Interview

      25 Jul 2018
      Anonymous interview candidate
      San Francisco, CA

      Other Customer Success Manager interview reviews for Docusign

      Customer Success Manager Interview

      8 Mar 2023
      Anonymous interview candidate
      No offer
      Positive experience
      Declined offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at Docusign (San Francisco, CA) in May 2018

      Interview

      I attended a recruiting event at the beautiful SF office and was contacted after for an onsite interview. The initial interview was about an hour and it was a resume deep dive- each role, what the responsibilities were, what I liked and disliked about it, etc. I was invited back after for an onsite interview with 4 people: One senior leader in Customer Success, one Account Manager, one Professional Services Manager, and one CSM. Each interview was about a half hour. Each person was very professional and friendly. You can tell they hire A players. After positive feedback from this round, I met the team lead once onsite another time. Overall, the team was very communicative and professional. Great candidate experience.

      Interview questions [2]

      Question 1

      What was a time when you failed to meet client expectations, and how did you recover trust in the account?
      Answer question

      Question 2

      What are the top five personal accomplishments you are proud of?
      Answer question
      1
      avatar
      Docusign response
      7y
      Thank you for sharing your experience. We will share your feedback with the team.
      Average interview

      Application

      I interviewed at Docusign

      Interview

      Not so bad interview process. All are kind. Provided insight in to role. Able to answer difficult questions. Series of different phases makes for good separate talks. Be ready to understand how an API works

      Interview questions [1]

      Question 1

      API questions. API knowledge. API
      Answer question
      1

      Customer Success Manager Interview

      18 Mar 2022
      Anonymous employee
      Seattle, WA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Docusign (Seattle, WA) in Feb 2022

      Interview

      Virtual and very good experience overall though they were vague about how many interviews their were a every time I thought I was done they’d schedule two more. Everyone was nice though and it was very conversational.

      Interview questions [1]

      Question 1

      Goals what they were and why docusign
      Answer question

      Customer Success Manager Interview

      8 Oct 2021
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience

      Application

      The process took 2 weeks. I interviewed at Docusign (New York, NY)

      Interview

      Seamless and enjoyable interview process. Both the lead recruiter and recruiting coordinator were incredibly accessible and transparent about the process and keeping me updated. Entire process took about 2 weeks with 4 calls and one presentation. Everyone I met with was energetic and took the time to understand my background and answer all questions DocuSign! This by far was the most efficient interview process I’ve been a part of.

      Interview questions [1]

      Question 1

      What motivates you to be successful with your clients?
      Answer question
      3
      avatar
      Docusign response
      4y
      Thanks.